• General Info

  • McGraw-Hill Connect

  • McGraw-Hill SIMnet

  • Canvas

  • Collaboration

  • Team

  • Team Projects

  • Question: When are your office hours?

  • Question: What is your instructor’s email address?

  • Question: Am I required to buy the digital version of the textbook for this class?

  • Question: Where can I find basic help for working with SIMnet?

  • Question: Am I required to purchase SIMnet? I already have Excel.

  • Question: Do I need to be running the latest version of Excel to do the SIMnet independent projects?

  • Question: I am on a Mac and Numbers Worksheets keep coming up when I download the starter worksheets for SIMnet Independent Projects. What should I do?

  • Question: How do I know what to fix when I upload an Excel sheet to SIMnet for grading?

  • Question: Why is SIMnet grading my down for the header in my worksheet for the Chapter 1 Independent Project?

  • Question: What can I do if my F4 key is not working when I try to use it with Excel?

  • Question: Does Canvas delete the previous submission for an assignment when a newer one is posted?

  • Question: How do I upload a Word Document and share it as a Google Doc?

  • Question: What should we do if an assigned member of our group does not communicate?

  • Question: How do I find my project team?

  • Week 3: Setting up a business:

    Question: In IRS form SS4, Line 13 asks for the highest number of employees expected in the next 12 months, with the categories agricultural, household, or other. My interpretation is that the members of the group are not considered employees. Is that correct? Also, if we do end up “hiring” people for the business, what would classify them as agricultural, household, or other?

  • Week 5: Mission, Org Chart, & Service Blueprint

    Question: For the project this week, should each category (customer interaction, onstage actions, backstage actions, support processes and physical evidence) have 5 things each?

  • Answer: 10am to 11am - Monday, Wednesday and Friday. See Canvas for links to the virtual office hours.

  • Answer: carpbret@oregonstate.edu

  • Answer: Yes, the digital version of the textbook is a requirement. You cannot pass the class without it because a large number of assignments and quizzes are run through the digital textbook content.

  • Answer: Yes! SIMnet is an Excel Tutorial, not Excel. The tutorial is required for the class.

    By the way, you can download the full version of Microsoft Office at https://www.office.com with your Oregon State student email login.

  • Answer: Yes, that would be ideal so you have access to all that you need to do the work. You can download the full version of Microsoft Office at https://www.office.com with your Oregon State student email login.

  • Answer: I sounds like you may not have Excel installed on your Mac. Excel is required for the class. Go to https://www.office.com/ and sign in with your OSU email address. You will then be able to download and install Excel for free. Open the downloaded starter worksheet with Excel instead of Numbers.

  • Answer:

  • Answer:

  • Answer: No it does not. Canvas saves EVERYTHING. If you or a teammate post a new comment or document, you may not see the previous post but I do

  • Answer:

  • Answer: Make your instructor aware of the issue directly and note the problem when you turn in your project report on the Project Tracker.

  • Answer:

  • Answer: The members are not considered employees in general. You would just classify any other employees under “other”. I think that the IRS wants to separate out Ag employees and family employees for some reason.

  • Answer: The 5 steps of customer interaction should drive each category below it but there is not always a 1 to 1 ratio.

    So, no there may not be as many onstage actions, backstage actions, support processes and physical evidence at each step. Or there can be more actions going on behind the scenes than there are customer interactions.

    My advice is to think through the customer interactions first and then ask yourselves, how does the business support the customer through those interactions. Try to dig deep to find all of the support and systems behind the interaction.

    {"cards":[{"_id":"452c0a60a68f40cedd00009a","treeId":"452c0f26a68f40cedd000094","seq":21545369,"position":0.5,"parentId":null,"content":"**General Info**\n<style>\n#c1 {\n width: 250px !important; }\n</style>"},{"_id":"452bfb9ea68f40cedd0000a0","treeId":"452c0f26a68f40cedd000094","seq":21545356,"position":1,"parentId":"452c0a60a68f40cedd00009a","content":"**Question:** When are your office hours?"},{"_id":"452bfa32a68f40cedd0000a1","treeId":"452c0f26a68f40cedd000094","seq":21545354,"position":1,"parentId":"452bfb9ea68f40cedd0000a0","content":"**Answer:** 10am to 11am - Monday, Wednesday and Friday. See Canvas for links to the virtual office hours."},{"_id":"44b73cc7e1f2d4f7ff0000aa","treeId":"452c0f26a68f40cedd000094","seq":21593092,"position":2,"parentId":"452c0a60a68f40cedd00009a","content":"**Question:** What is your instructor's email address?"},{"_id":"44b73bd1e1f2d4f7ff0000ab","treeId":"452c0f26a68f40cedd000094","seq":21593097,"position":1,"parentId":"44b73cc7e1f2d4f7ff0000aa","content":"**Answer:** carpbret@oregonstate.edu"},{"_id":"452c0f18a68f40cedd000096","treeId":"452c0f26a68f40cedd000094","seq":21593084,"position":1,"parentId":null,"content":"**McGraw-Hill Connect**\n"},{"_id":"452c087da68f40cedd00009c","treeId":"452c0f26a68f40cedd000094","seq":21603237,"position":1,"parentId":"452c0f18a68f40cedd000096","content":"**Question:** Am I required to buy the digital version of the textbook for this class?"},{"_id":"452c06a9a68f40cedd00009d","treeId":"452c0f26a68f40cedd000094","seq":21545337,"position":1,"parentId":"452c087da68f40cedd00009c","content":"**Answer:** Yes, the digital version of the textbook is a requirement. You cannot pass the class without it because a large number of assignments and quizzes are run through the digital textbook content."},{"_id":"44b75650e1f2d4f7ff0000a1","treeId":"452c0f26a68f40cedd000094","seq":21593085,"position":1.5,"parentId":null,"content":"**McGraw-Hill SIMnet**","deleted":false},{"_id":"44b7480be1f2d4f7ff0000a8","treeId":"452c0f26a68f40cedd000094","seq":21603090,"position":0.75,"parentId":"44b75650e1f2d4f7ff0000a1","content":"**Question:** Where can I find basic help for working with SIMnet?"},{"_id":"44b755cee1f2d4f7ff0000a2","treeId":"452c0f26a68f40cedd000094","seq":21603095,"position":1,"parentId":"44b7480be1f2d4f7ff0000a8","content":"**Answer:** SIMnet Instant Help - https://help.simnetonline.com/students/ and for troubleshooting - https://mheducation.simnetonline.com/Help/StudentPortal/Search.aspx?view=MostViewed"},{"_id":"452c0349a68f40cedd00009e","treeId":"452c0f26a68f40cedd000094","seq":21593098,"position":1.5,"parentId":"44b75650e1f2d4f7ff0000a1","content":"**Question:** Am I required to purchase SIMnet? I already have Excel."},{"_id":"452c00c9a68f40cedd00009f","treeId":"452c0f26a68f40cedd000094","seq":21545349,"position":1,"parentId":"452c0349a68f40cedd00009e","content":"**Answer:** Yes! SIMnet is an Excel Tutorial, not Excel. The tutorial is required for the class. \n\nBy the way, you can download the full version of Microsoft Office at https://www.office.com with your Oregon State student email login."},{"_id":"449c02dad0420dae1f0000ac","treeId":"452c0f26a68f40cedd000094","seq":21602884,"position":1.6875,"parentId":"44b75650e1f2d4f7ff0000a1","content":"**Question:** Do I need to be running the latest version of Excel to do the SIMnet independent projects?"},{"_id":"449c0067d0420dae1f0000ad","treeId":"452c0f26a68f40cedd000094","seq":21602899,"position":1,"parentId":"449c02dad0420dae1f0000ac","content":"**Answer: **Yes, that would be ideal so you have access to all that you need to do the work. You can download the full version of Microsoft Office at https://www.office.com with your Oregon State student email login. "},{"_id":"44a851726a8d6bc6b30000aa","treeId":"452c0f26a68f40cedd000094","seq":21597273,"position":1.875,"parentId":"44b75650e1f2d4f7ff0000a1","content":"**Question:** I am on a Mac and Numbers Worksheets keep coming up when I download the starter worksheets for SIMnet Independent Projects. What should I do?"},{"_id":"44a84e466a8d6bc6b30000ab","treeId":"452c0f26a68f40cedd000094","seq":21597276,"position":1,"parentId":"44a851726a8d6bc6b30000aa","content":"**Answer:** I sounds like you may not have Excel installed on your Mac. Excel is required for the class. Go to https://www.office.com/ and sign in with your OSU email address. You will then be able to download and install Excel for free. Open the downloaded starter worksheet with Excel instead of Numbers."},{"_id":"44b7528ce1f2d4f7ff0000a4","treeId":"452c0f26a68f40cedd000094","seq":21593071,"position":3,"parentId":"44b75650e1f2d4f7ff0000a1","content":"**Question:** How do I know what to fix when I upload an Excel sheet to SIMnet for grading?"},{"_id":"44b7556be1f2d4f7ff0000a3","treeId":"452c0f26a68f40cedd000094","seq":21593073,"position":1,"parentId":"44b7528ce1f2d4f7ff0000a4","content":"**Answer:**<div style=\"position: relative; padding-bottom: 67.79661016949152%; height: 0;\"><iframe src=\"https://www.loom.com/embed/5335bdbc33934990b4a910817014efc9\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\"></iframe></div>"},{"_id":"44b5a2389044abc8cd0000a8","treeId":"452c0f26a68f40cedd000094","seq":21593943,"position":4,"parentId":"44b75650e1f2d4f7ff0000a1","content":"**Question:** Why is SIMnet grading my down for the header in my worksheet for the Chapter 1 Independent Project?"},{"_id":"44b59f639044abc8cd0000a9","treeId":"452c0f26a68f40cedd000094","seq":21603265,"position":1,"parentId":"44b5a2389044abc8cd0000a8","content":"**Answer:** <div style=\"position: relative; padding-bottom: 86.53846153846155%; height: 0;\"><iframe src=\"https://www.loom.com/embed/4a79c1050a764a7199023141404f6a68\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\"></iframe></div>"},{"_id":"44412b140f5b514cba0000b1","treeId":"452c0f26a68f40cedd000094","seq":21639581,"position":5,"parentId":"44b75650e1f2d4f7ff0000a1","content":"**Question**: What can I do if my F4 key is not working when I try to use it with Excel?"},{"_id":"4441294d0f5b514cba0000b2","treeId":"452c0f26a68f40cedd000094","seq":21639588,"position":1,"parentId":"44412b140f5b514cba0000b1","content":"**Answer:** Take a look at this article: https://spreadsheeto.com/support/customer/excel-issues/lock-reference/"},{"_id":"452c094fa68f40cedd00009b","treeId":"452c0f26a68f40cedd000094","seq":21545333,"position":2,"parentId":null,"content":"**Canvas**"},{"_id":"452c0cd0a68f40cedd000098","treeId":"452c0f26a68f40cedd000094","seq":21545393,"position":1,"parentId":"452c094fa68f40cedd00009b","content":"**Question:** Does Canvas delete the previous submission for an assignment when a newer one is posted?"},{"_id":"452c0b05a68f40cedd000099","treeId":"452c0f26a68f40cedd000094","seq":21545330,"position":1,"parentId":"452c0cd0a68f40cedd000098","content":"**Answer:** No it does not. Canvas saves EVERYTHING. If you or a teammate post a new comment or document, you may not see the previous post but I do"},{"_id":"452bc26693b400aadd0000f5","treeId":"452c0f26a68f40cedd000094","seq":21545389,"position":3,"parentId":null,"content":"**Collaboration**"},{"_id":"452bc1c793b400aadd0000f6","treeId":"452c0f26a68f40cedd000094","seq":21545390,"position":1,"parentId":"452bc26693b400aadd0000f5","content":"**Question:** How do I upload a Word Document and share it as a Google Doc?"},{"_id":"452bc04493b400aadd0000f7","treeId":"452c0f26a68f40cedd000094","seq":21593090,"position":1,"parentId":"452bc1c793b400aadd0000f6","content":"**Answer:** <div style=\"position: relative; padding-bottom: 79.82261640798227%; height: 0;\"><iframe src=\"https://www.loom.com/embed/14785206be224a39a551dd1157345a2c\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\"></iframe></div>"},{"_id":"452b054c063c6db4d800009e","treeId":"452c0f26a68f40cedd000094","seq":21603208,"position":4,"parentId":null,"content":"**Team**"},{"_id":"452b04a1063c6db4d800009f","treeId":"452c0f26a68f40cedd000094","seq":21545474,"position":1,"parentId":"452b054c063c6db4d800009e","content":"**Question:** What should we do if an assigned member of our group does not communicate?"},{"_id":"452b03db063c6db4d80000a0","treeId":"452c0f26a68f40cedd000094","seq":21545479,"position":1,"parentId":"452b04a1063c6db4d800009f","content":"**Answer:** Make your instructor aware of the issue directly and note the problem when you turn in your project report on the Project Tracker."},{"_id":"452bd2ab93b400aadd0000f3","treeId":"452c0f26a68f40cedd000094","seq":21593086,"position":2,"parentId":"452b054c063c6db4d800009e","content":"**Question:** How do I find my project team?"},{"_id":"452bd1aa93b400aadd0000f4","treeId":"452c0f26a68f40cedd000094","seq":21603259,"position":1,"parentId":"452bd2ab93b400aadd0000f3","content":"**Answer:** <div style=\"position: relative; padding-bottom: 56.162246489859605%; height: 0;\"><iframe src=\"https://www.loom.com/embed/d08c89de5c914fb1a530650fd665a6f2\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\"></iframe></div>"},{"_id":"449a955122da3bd0d80000ae","treeId":"452c0f26a68f40cedd000094","seq":21603209,"position":5,"parentId":null,"content":"**Team Projects**"},{"_id":"449a94ab22da3bd0d80000af","treeId":"452c0f26a68f40cedd000094","seq":21603222,"position":1,"parentId":"449a955122da3bd0d80000ae","content":"**Week 3: Setting up a business: ** \n\n**Question:** In IRS form SS4, Line 13 asks for the highest number of employees expected in the next 12 months, with the categories agricultural, household, or other. My interpretation is that the members of the group are not considered employees. Is that correct? Also, if we do end up \"hiring\" people for the business, what would classify them as agricultural, household, or other? "},{"_id":"449a916622da3bd0d80000b0","treeId":"452c0f26a68f40cedd000094","seq":21603221,"position":1,"parentId":"449a94ab22da3bd0d80000af","content":"**Answer:** The members are not considered employees in general. You would just classify any other employees under “other”. I think that the IRS wants to separate out Ag employees and family employees for some reason. "},{"_id":"441806fe8547b4c9cf0000b3","treeId":"452c0f26a68f40cedd000094","seq":21652032,"position":2,"parentId":"449a955122da3bd0d80000ae","content":"**Week 5: Mission, Org Chart, & Service Blueprint** \n\n**Question:** For the project this week, should each category (customer interaction, onstage actions, backstage actions, support processes and physical evidence) have 5 things each?"},{"_id":"4418049d8547b4c9cf0000b4","treeId":"452c0f26a68f40cedd000094","seq":21652034,"position":1,"parentId":"441806fe8547b4c9cf0000b3","content":"**Answer:** The 5 steps of customer interaction should drive each category below it but there is not always a 1 to 1 ratio. \n\nSo, no there may not be as many onstage actions, backstage actions, support processes and physical evidence at each step. Or there can be more actions going on behind the scenes than there are customer interactions. \n\nMy advice is to think through the customer interactions first and then ask yourselves, how does the business support the customer through those interactions. Try to dig deep to find all of the support and systems behind the interaction."}],"tree":{"_id":"452c0f26a68f40cedd000094","name":"BA 101 FAQs","publicUrl":"ba-101-faqs"}}