• Professional Communication

  • What is the difference between a chat and Professional communication

  • Why PC?

  • Attitude

  • General communication paradigms

  • Listening: The extraordinary gift you can give anyone for free

  • Framing

  • Briefing
    make a list of essential information you need to make an offer, quotation, a tender, applying for a grant, etc

  • You only get obe change
    Don’t miss essential information
    Turn talks into valuable and inspiring conversations
    Long term approach

  • Be open
    Be interested
    Pay attention

  • Axiom 1 (cannot not)
    “One cannot not communicate.”

    Axiom 2 (content & relationship)
    “Every communication has a content and relationship aspect such that the latter classifies the former and is therefore a meta-communication.”

    Axiom 4 (digital & analogic)
    “Human communication involves both digital (words) and analogic (non verbal) modalities.”

    Axiom 4
    Reciprocity:Do a good deed for another and the favor will be returned.

    Axiom 5
    You give the gift of full intentional listening

  • Do’s and Don’ts

  • In everyday conversation, though we might think we are hearing what the other person is saying, too often our focus ends up being on what we are going to say next. We jump in with our own story to share how we can relate to what’s being said, or we want to make sure that our opinion is heard. As a result, we fail to truly listen to what others are saying. In fact, subconsciously, we’re often looking for validation or affirmation of our own opinions, thoughts, and perspectives rather than seeking new ideas, understanding, or awareness. Because we’ve been more focused on speaking than on listening, we leave the conversation with the same perspectives, opinions, and thoughts that we had when we entered.

  • 1 Be intentional about listening -
    You’re investing the energy anyway so make good use of it and don’t let your energy and time go to waste. Make it count, be intentional and keep that intention in your mind as you do.

    2 Avoid your inner voice - This takes training and, in most cases, undoing a lifetime of judging others, wanting to problem solve and all kinds of other mind chatter. One way to remove judgement and all of the other distractions going on in your mind is to remember point 1 - your intention - and then to make a conscious decision that when you are listening, it’s about the other person, not you. This is when the gift of listening starts to bear fruit, when the person you are listening to realizes that you are truly paying attention.

    3 Listen to the whole person - When someone talks, it’s not just about the words. It’s about how they are saying those words; it’s about the tone, the emotion, the gestures, the body language. Be a good listener by being a good observer. Observing and making a mental note of the whole person will help you delve deeper into the conversation, express emotion where warranted and react appropriately.

    4

  • The most basic and powerful way to connect to another person
    is to listen. Just listen.
    Perhaps the most important thing we ever give each other
    is our attention.

    When you listen generously to people,
    they can hear the truth in themselves,
    often for the first time.

    – Rachel Naomi Remen

  • Listening skills
    Goal: follow the trail of thouhgts

    Questions open vs closed

    E-in vs E-Ex
    E-Open
    E-Closed
    O organize structure
    Si use silence
    R repeating a word, especially in professional jargon
    VE verbal encouragement (yes, aha, oke..)
    NVE Non verbal encouragement (nod, hmm)
    Su Summarize
    N Taking notes
    P Paraphrasing Using your own words to express someone else’s message or ideas

    Asking questions formula: following the trail of thoughts:

    E-Open - Silence Answer - E-in Silence

    Change subject in a neat manner:when someone gives irrelevant information for a long period of time, you can cut that off in a nice way
    Su - EClosed/E-ex

{"cards":[{"_id":"4fb527eebae2084dd0000029","treeId":"4fb52804bae2084dd0000027","seq":20144992,"position":1,"parentId":null,"content":"Professional Communication"},{"_id":"4fb5244bbae2084dd000002b","treeId":"4fb52804bae2084dd0000027","seq":20145045,"position":1,"parentId":"4fb527eebae2084dd0000029","content":"What is the difference between a chat and Professional communication"},{"_id":"4fb522e6bae2084dd000002c","treeId":"4fb52804bae2084dd0000027","seq":20145046,"position":2,"parentId":"4fb527eebae2084dd0000029","content":"Why PC?"},{"_id":"4fb521b6bae2084dd000002e","treeId":"4fb52804bae2084dd0000027","seq":20145050,"position":1,"parentId":"4fb522e6bae2084dd000002c","content":"You only get obe change\nDon't miss essential information\nTurn talks into valuable and inspiring conversations\nLong term approach"},{"_id":"4fb5227bbae2084dd000002d","treeId":"4fb52804bae2084dd0000027","seq":20145051,"position":3,"parentId":"4fb527eebae2084dd0000029","content":"Attitude"},{"_id":"4fb5186bbae2084dd000002f","treeId":"4fb52804bae2084dd0000027","seq":20145052,"position":1,"parentId":"4fb5227bbae2084dd000002d","content":"Be open\nBe interested\nPay attention"},{"_id":"4fb51646bae2084dd0000030","treeId":"4fb52804bae2084dd0000027","seq":20145062,"position":4,"parentId":"4fb527eebae2084dd0000029","content":"General communication paradigms"},{"_id":"4fb508eabae2084dd0000032","treeId":"4fb52804bae2084dd0000027","seq":20145102,"position":1,"parentId":"4fb51646bae2084dd0000030","content":"Axiom 1 (cannot not)\n\"One cannot not communicate.\" \n\nAxiom 2 (content & relationship)\n\"Every communication has a content and relationship aspect such that the latter classifies the former and is therefore a meta-communication.\"\n\nAxiom 4 (digital & analogic)\n\"Human communication involves both digital (words) and analogic (non verbal) modalities.\"\n\nAxiom 4\nReciprocity:Do a good deed for another and the favor will be returned.\n\nAxiom 5\nYou give the gift of full intentional listening\n\n"},{"_id":"4fb4db2ebae2084dd0000033","treeId":"4fb52804bae2084dd0000027","seq":20145104,"position":2,"parentId":"4fb51646bae2084dd0000030","content":""},{"_id":"4fb4ccccbae2084dd0000036","treeId":"4fb52804bae2084dd0000027","seq":20145209,"position":3,"parentId":"4fb51646bae2084dd0000030","content":"Do's and Don'ts "},{"_id":"4fb4dad0bae2084dd0000034","treeId":"4fb52804bae2084dd0000027","seq":20145105,"position":4.5,"parentId":"4fb527eebae2084dd0000029","content":"Listening: The extraordinary gift you can give anyone for free"},{"_id":"4fb46c6bbae2084dd000003a","treeId":"4fb52804bae2084dd0000027","seq":20145351,"position":2,"parentId":"4fb4dad0bae2084dd0000034","content":"In everyday conversation, though we might think we are hearing what the other person is saying, too often our focus ends up being on what we are going to say next. We jump in with our own story to share how we can relate to what’s being said, or we want to make sure that our opinion is heard. As a result, we fail to truly listen to what others are saying. In fact, subconsciously, we’re often looking for validation or affirmation of our own opinions, thoughts, and perspectives rather than seeking new ideas, understanding, or awareness. Because we’ve been more focused on speaking than on listening, we leave the conversation with the same perspectives, opinions, and thoughts that we had when we entered.\n\n"},{"_id":"4fb4da52bae2084dd0000035","treeId":"4fb52804bae2084dd0000027","seq":20153452,"position":2.5,"parentId":"4fb4dad0bae2084dd0000034","content":"1 Be intentional about listening -\nYou’re investing the energy anyway so make good use of it and don’t let your energy and time go to waste. Make it count, be intentional and keep that intention in your mind as you do.\n\n2 Avoid your inner voice - This takes training and, in most cases, undoing a lifetime of judging others, wanting to problem solve and all kinds of other mind chatter. One way to remove judgement and all of the other distractions going on in your mind is to remember point 1 - your intention - and then to make a conscious decision that when you are listening, it’s about the other person, not you. This is when the gift of listening starts to bear fruit, when the person you are listening to realizes that you are truly paying attention.\n\n3 Listen to the whole person - When someone talks, it’s not just about the words. It’s about how they are saying those words; it’s about the tone, the emotion, the gestures, the body language. Be a good listener by being a good observer. Observing and making a mental note of the whole person will help you delve deeper into the conversation, express emotion where warranted and react appropriately.\n\n4 "},{"_id":"4fb48109bae2084dd0000039","treeId":"4fb52804bae2084dd0000027","seq":20146119,"position":1,"parentId":"4fb4da52bae2084dd0000035","content":"Listening skills\nGoal: follow the trail of thouhgts\n\nQuestions open vs closed\n\nE-in vs E-Ex\nE-Open\nE-Closed\nO organize structure\nSi use silence\nR repeating a word, especially in professional jargon\nVE verbal encouragement (yes, aha, oke..)\nNVE Non verbal encouragement (nod, hmm)\nSu Summarize \nN Taking notes\nP Paraphrasing Using your own words to express someone else's message or ideas\n\n\nAsking questions formula: following the trail of thoughts:\n\nE-Open - Silence Answer - E-in Silence\n\nChange subject in a neat manner:when someone gives irrelevant information for a long period of time, you can cut that off in a nice way\nSu - EClosed/E-ex"},{"_id":"4fb469abbae2084dd000003b","treeId":"4fb52804bae2084dd0000027","seq":20145352,"position":3,"parentId":"4fb4dad0bae2084dd0000034","content":"The most basic and powerful way to connect to another person\nis to listen. Just listen.\nPerhaps the most important thing we ever give each other\nis our attention. \n\nWhen you listen generously to people,\nthey can hear the truth in themselves,\noften for the first time.\n\n– Rachel Naomi Remen"},{"_id":"4fb50c7bbae2084dd0000031","treeId":"4fb52804bae2084dd0000027","seq":20145063,"position":5,"parentId":"4fb527eebae2084dd0000029","content":"Framing"},{"_id":"4fb4984cbae2084dd0000037","treeId":"4fb52804bae2084dd0000027","seq":20145264,"position":6,"parentId":"4fb527eebae2084dd0000029","content":"Briefing\nmake a list of essential information you need to make an offer, quotation, a tender, applying for a grant, etc"},{"_id":"4fb48152bae2084dd0000038","treeId":"4fb52804bae2084dd0000027","seq":20145265,"position":7,"parentId":"4fb527eebae2084dd0000029","content":""}],"tree":{"_id":"4fb52804bae2084dd0000027","name":"Communicating skills","publicUrl":"communicating-skills"}}