• Making contact (Getting through, being transferred,following up)

    5

  • Higer level execs
    2

  • Information

    2

  • Administration
    5

  • Documentation
    1

  • Time consuming

    3

  • Customer connection
    1

  • Very variable service, very slow to open accounts and RM’s/contacts frequently out of office

  • Following up on queries / outstanding issues.

  • MAKING CONTACT WITH THE RIGHT PEOPLE

  • Phone calls can be a of a nightmare to get through at times. Also the needs for the CIB team to refer any processing queries to the back office teams withing Ulster Bank

  • I recognise everyone in the department is very busy so I may need to try and make contact more than once. however my calls are always responded to.

  • Junior level administrative matters dealt with very efficiently/effectively. Managerial level less so e.g. Direct Debit and SEPA not well handled.

  • Dealing with Ulster Bank’s professionals rather than their staff who are helpful

  • provision of adequate and meaningful financial and supporting background information

  • When there are changes to banking regulations e.g. SEPA etc

  • Checking if payments have been processed, as they are always held awaiting funds despite we have got automatic sweeps arragement.

  • All issues , It appears that part of the bank is unresourced .

  • Bankline issues

  • Unable to receive my bank statement on a regular monthly basis, having requested same on numerous occasions to numerous personal.

  • Dealing with ad hoc issues. Difficult to get anything other than a conservative, inflexible but expensive solution.

  • Providing necessary documentation for annual loan reviews

  • Annual review. A lot of information was required given the size of loan arrangement and the small risk that would be associated with the finance.

  • Administation issues can take time as the support network is not as strong as it was but the service is still there.

  • no issue at all dealing with the UB Corporate team, the biggest issue would be the seemingly long period of time that it takes their legal advisors to process legal agreements…

  • Corporate banking unfortunately do not understand our business and do not engage with us

{"cards":[{"_id":"43fe497f2859125955000010","treeId":"39f38eaa028fb91327000022","seq":157046,"position":1.0625,"parentId":null,"content":"**Making contact (Getting through, being transferred,following up)**\n\n`5`"},{"_id":"43fe75692859125955000031","treeId":"39f38eaa028fb91327000022","seq":134783,"position":1,"parentId":"43fe497f2859125955000010","content":"Very variable service, very slow to open accounts and RM's/contacts frequently out of office\n"},{"_id":"43fe77922859125955000032","treeId":"39f38eaa028fb91327000022","seq":134786,"position":2,"parentId":"43fe497f2859125955000010","content":"Following up on queries / outstanding issues.\n"},{"_id":"43fe781c2859125955000033","treeId":"39f38eaa028fb91327000022","seq":134790,"position":3,"parentId":"43fe497f2859125955000010","content":"MAKING CONTACT WITH THE RIGHT PEOPLE\n"},{"_id":"43fe78912859125955000034","treeId":"39f38eaa028fb91327000022","seq":134795,"position":4,"parentId":"43fe497f2859125955000010","content":"Phone calls can be a of a nightmare to get through at times. Also the needs for the CIB team to refer any processing queries to the back office teams withing Ulster Bank\n"},{"_id":"43fe79742859125955000035","treeId":"39f38eaa028fb91327000022","seq":134799,"position":5,"parentId":"43fe497f2859125955000010","content":"I recognise everyone in the department is very busy so I may need to try and make contact more than once. however my calls are always responded to. \n"},{"_id":"43fe7b452859125955000036","treeId":"39f38eaa028fb91327000022","seq":135875,"position":1.125,"parentId":null,"content":"**Higer level execs**\n`2`"},{"_id":"43fe7d702859125955000038","treeId":"39f38eaa028fb91327000022","seq":134818,"position":2,"parentId":"43fe7b452859125955000036","content":"Junior level administrative matters dealt with very efficiently/effectively. Managerial level less so e.g. Direct Debit and SEPA not well handled.\n"},{"_id":"43fe7c162859125955000037","treeId":"39f38eaa028fb91327000022","seq":134970,"position":3,"parentId":"43fe7b452859125955000036","content":"Dealing with Ulster Bank's professionals rather than their staff who are helpful\n"},{"_id":"43fe4b232859125955000011","treeId":"39f38eaa028fb91327000022","seq":134944,"position":3,"parentId":null,"content":"**Information**\n\n`2`"},{"_id":"43fe7e472859125955000039","treeId":"39f38eaa028fb91327000022","seq":134828,"position":1,"parentId":"43fe4b232859125955000011","content":"provision of adequate and meaningful financial and supporting background information \n"},{"_id":"43fe875a285912595500003d","treeId":"39f38eaa028fb91327000022","seq":134856,"position":2,"parentId":"43fe4b232859125955000011","content":"When there are changes to banking regulations e.g. SEPA etc\n"},{"_id":"43fea6a02859125955000040","treeId":"39f38eaa028fb91327000022","seq":157047,"position":3.25,"parentId":null,"content":"**Administration**\n`5`\n"},{"_id":"43fea7412859125955000041","treeId":"39f38eaa028fb91327000022","seq":134909,"position":1,"parentId":"43fea6a02859125955000040","content":"Checking if payments have been processed, as they are always held awaiting funds despite we have got automatic sweeps arragement.\n"},{"_id":"43fea80f2859125955000042","treeId":"39f38eaa028fb91327000022","seq":134911,"position":2,"parentId":"43fea6a02859125955000040","content":"All issues , It appears that part of the bank is unresourced . \n"},{"_id":"43fea87e2859125955000043","treeId":"39f38eaa028fb91327000022","seq":134913,"position":3,"parentId":"43fea6a02859125955000040","content":"Bankline issues\n"},{"_id":"43fea9042859125955000044","treeId":"39f38eaa028fb91327000022","seq":134914,"position":4,"parentId":"43fea6a02859125955000040","content":"Unable to receive my bank statement on a regular monthly basis, having requested same on numerous occasions to numerous personal.\n"},{"_id":"43feaa792859125955000045","treeId":"39f38eaa028fb91327000022","seq":134915,"position":5,"parentId":"43fea6a02859125955000040","content":"Dealing with ad hoc issues. Difficult to get anything other than a conservative, inflexible but expensive solution.\n"},{"_id":"43fe8897285912595500003e","treeId":"39f38eaa028fb91327000022","seq":134945,"position":3.5,"parentId":null,"content":"**Documentation**\n`1`\n"},{"_id":"43fe8957285912595500003f","treeId":"39f38eaa028fb91327000022","seq":134867,"position":1,"parentId":"43fe8897285912595500003e","content":"Providing necessary documentation for annual loan reviews\n"},{"_id":"43fe4bdc2859125955000012","treeId":"39f38eaa028fb91327000022","seq":157048,"position":4.75,"parentId":null,"content":"**Time consuming**\n\n`3`"},{"_id":"43fe803d285912595500003a","treeId":"39f38eaa028fb91327000022","seq":134830,"position":1,"parentId":"43fe4bdc2859125955000012","content":"Annual review. A lot of information was required given the size of loan arrangement and the small risk that would be associated with the finance.\n"},{"_id":"43fe809f285912595500003b","treeId":"39f38eaa028fb91327000022","seq":134831,"position":2,"parentId":"43fe4bdc2859125955000012","content":"Administation issues can take time as the support network is not as strong as it was but the service is still there.\n"},{"_id":"43fe830c285912595500003c","treeId":"39f38eaa028fb91327000022","seq":134836,"position":3,"parentId":"43fe4bdc2859125955000012","content":"no issue at all dealing with the UB Corporate team, the biggest issue would be the seemingly long period of time that it takes their legal advisors to process legal agreements...\n"},{"_id":"43feabd42859125955000046","treeId":"39f38eaa028fb91327000022","seq":134953,"position":6,"parentId":null,"content":"**Customer connection**\n`1`"},{"_id":"43feadf62859125955000047","treeId":"39f38eaa028fb91327000022","seq":134920,"position":1,"parentId":"43feabd42859125955000046","content":"Corporate banking unfortunately do not understand our business and do not engage with us\n"}],"tree":{"_id":"39f38eaa028fb91327000022","name":"Effort","publicUrl":"effort"}}