There are ways to improve the effectiveness of workplace communication

What are the factors that make communication in the workplace more effective? This question is a constant challenge for training companies and organizations. This question is asked by organizations to improve the skills of their workforce. Training companies also ask the question to determine what should be done differently during communication workshops. These intangibles are essential for workplace communication. Training should not only focus on the basics of communication but also its elements. While training often focuses on the process, the critical question is “Do these programs address the multitude of intangibles that affect communication and contribute to its effectiveness?”

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Enhancing effectiveness by augmenting the intangibles of communication:
• Passion & Conviction: There are many situations in which strong emotions and attitudes must be communicated. When a leader is in a crisis and decides to not follow the process in order to avoid losing a large customer or high-value account, words alone will not suffice. To communicate conviction and passion, you need to use a tone of voice that expresses your emotions with exaggerated body language. This model shows that only 7% of people understand the emotional content of communication through the words they use. The tone of voice is 38% and the body language is 55% of this understanding. This means that 93% of communication in high-stress situations is the result of factors other than words. To get the receiver to believe what you are saying, they must believe it.

Test your training effectiveness:

1. What emotion/feeling should I use?
2. What non-verbal cues can you use to express these emotions?
   • Allows the receiver to visualize your message: Metaphors can greatly impact communication effectiveness. The receiver can use metaphors to help them understand the message. Metaphors can be used to help the sender influence the receiver’s perceptions of the message. There are three types of metaphors:
3. Allegory represents abstract ideas or principles using characters, figures, or pictures
4. Hyperbole primarily exaggerates events to convey strong feelings and intent. Example: “Learning this process is like learning rocket science” and “That file weighs a lot”
5. Simile simply compares two objects using a connective word, such as as, as, and, then, or a verb like resembles. Example: “The man at the negotiation table was just as mean as a bull.”
   Test your training effectiveness:
6. Can a metaphor help me convey the message that I want?
7. Does it produce the desired result?
   • Communication from the Receiver’s View: Finally, communication’s effectiveness is determined by whether it was designed to elicit positive responses from the receiver. The effectiveness of your message is determined by your understanding of the receiver, that is, your understanding of what they understand and what they don’t.
   Test your training effectiveness:
8. Are you aware of any communication barriers that the receiver may have?
9. Do you have any cultural, psychological, or language barriers?
   Communication Training addresses these Intangibles
   Communication training must be more focused on the way the message is communicated than its content to address these intangibles. The mental PICTURE that is created by the way the message is communicated enhances the message.

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P – Pitch and Pauses: Pitch refers to how high or low our voice sounds. Each speaker has a preferred pitch. This is the pitch you feel most comfortable speaking in. If you’re nervous, it is possible to accidentally use a higher pitch. However, if you want to sound authoritative, you might accidentally use a lower pitch. It is important to understand the pitch needed to convince, show conviction, and passion. Your communication will be richer if you learn to use pauses. A meaningful pause can build anticipation and keep the audience interested.

I- Inflection: Inflection refers to the placing of emphasis on particular words or phrases within a sentence in order to communicate a message. This exercise will help you to understand what inflection is. The following sentences can be read aloud, with the emphasis on the word in red. This will allow you to see how the message changes as the word are emphasized.

• He didn’t steal my purse, ID not believe
• I didn’t claim he took my purse
• He didn’t steal my purse.
• He stole my purse, I didn’t say
• I didn’t mention that he took my purse.
• I did not say that he stole my purse
• He didn’t steal my wallet, I swear.
C- Courtesy According to a University of North Carolina study, 52% of those interviewed claimed they lost work time worrying over rudeness. Courtesy is the ability to use the right words and tone (in writing communication) to show respect (spoken communication). Business Communication allows you to be polite while still being business-oriented and direct. Imagine how much productivity would increase if everyone were more polite.

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T – Tone: Tone is a way to express emotions or feelings through your voice.
U – Understanding ability: This simply means that you use the correct volume and pronunciation to make sure the receiver understands what you are saying.
Rate of Speech: Rate refers to the number of words spoken in one minute. This is a key factor in the reception of your speech. It is crucial to slow down speech speed when presenting complex information. Remember that we hear more than we speak so it is important to slow down the pace.
E – Enunciation: Enunciation refers to the ability to say each word of a sentence clearly and with distinction.
It is essential that communication be effective in today’s business environment. This includes communication at all levels, from the frontline level between employees to the corporate communication organizations send to the outside world. Organizations can only succeed if their key leaders are excellent communicators. Imagine how your organization would progress if its leaders had the communication skills of great communicators in the past and the present.