• Detractors

    9

  • Passives

    6

  • Promoters

    10

  • Poor business support

    4

  • Technical Problems
    2

  • Uncertainty

    1

  • Reduced opening hours

    1

  • Poor scehuling

    1

  • Poor followup

    1

  • Focus on entrepreneurship

  • Excellent Terms

    1

  • Required work

  • Good staff

    3

  • Better than competitors

    1

  • Efficient/responsive

    2

  • Supportive

    4

  • Best service available

    1

  • Understand business

    3

  • On Line banking is overall very good , Business Support was very poor but recently shows some sign of an improvement

  • Lot of management change. Slowness to react and least risk option at all times

  • Lack of engagement and thius familiarity with account, business at managerial level.

  • our business is real estate and UB are not active in this sphere hence it is hard to see how we recommend too strongly

  • We have had a few issues over the last ciuple of years with the technical problems experienced by the Bank

  • Lack confidence in systems and the lack of knowledge of our business needs by Corporate banking

  • While our historical experience has been good, there is still perceived uncertainty as to whether or not UB will really be interested in the SME sector in the future

  • Our local branch’s opening hours have been greatly reduced which is very inconvenient

  • Automatic sweeps are not booked on time specially after bank holidays.

  • I am very impressed with some of the Corporate team and handling and also the focus on entrepreneurship , SME. Particular mention of focus on Women Doing Business Network and SME awards etc. I am not satisfied with queries/followups or issues - they take way too long to resolve. No follow up from UB - it’s always up to client to trace / follow up / request checking .

  • Excellent financial terms and the staff are fine albeit the work required on our part at times was a wee bit onerous.

  • The experience of the team in UB CIB has always been positive and the staff right up to senior level very responsive.

  • I find them professional, competitive and generally easy to work with..

  • The people we deal with are exceptionally good

  • Ulster Bank CIB are as good as (and in many cases much better) than the competitors.

  • Highly responsive account management. Focussed on resolving issues quickly.

  • Efficient, approachable and great customer service

  • The bank has been helpful and courteous at all stages and supportive of our business.

  • Ulster Bank have been very supportive of all of the businesses I have worked for past and present.

  • Good experience ourselves

  • My point of contact (Claire McGrattan) is very good - it makes such a difference.

  • We believe the service we recieve is the best currently available in Ireland

  • Cooperation, insight & professionalism

  • we have an excellent working relationship with the UB corporate team, who fully understand the industry sector that we operate within. No hesitation in recommending the UB Corporate division

  • Interest in the business and the people in the business

{"cards":[{"_id":"44013c6fb609d88ee900004d","treeId":"44009783b609d88ee900000f","seq":136381,"position":2,"parentId":null,"content":"**Detractors**\n\n`9`"},{"_id":"44014b64b609d88ee9000050","treeId":"44009783b609d88ee900000f","seq":136373,"position":1,"parentId":"44013c6fb609d88ee900004d","content":"**Poor business support**\n\n`4`"},{"_id":"44014cbcb609d88ee9000051","treeId":"44009783b609d88ee900000f","seq":136356,"position":1,"parentId":"44014b64b609d88ee9000050","content":"On Line banking is overall very good , Business Support was very poor but recently shows some sign of an improvement\n"},{"_id":"44014d6db609d88ee9000053","treeId":"44009783b609d88ee900000f","seq":136358,"position":2,"parentId":"44014b64b609d88ee9000050","content":"Lot of management change. Slowness to react and least risk option at all times\n"},{"_id":"44014e6bb609d88ee9000054","treeId":"44009783b609d88ee900000f","seq":136360,"position":3,"parentId":"44014b64b609d88ee9000050","content":"Lack of engagement and thius familiarity with account, business at managerial level. \n"},{"_id":"4401537ab609d88ee900005c","treeId":"44009783b609d88ee900000f","seq":136369,"position":4,"parentId":"44014b64b609d88ee9000050","content":"our business is real estate and UB are not active in this sphere hence it is hard to see how we recommend too strongly\n"},{"_id":"44014ed3b609d88ee9000055","treeId":"44009783b609d88ee900000f","seq":136375,"position":1.5,"parentId":"44013c6fb609d88ee900004d","content":"**Technical Problems**\n`2`"},{"_id":"44014f5db609d88ee9000056","treeId":"44009783b609d88ee900000f","seq":136362,"position":1,"parentId":"44014ed3b609d88ee9000055","content":"We have had a few issues over the last ciuple of years with the technical problems experienced by the Bank\n"},{"_id":"4401502fb609d88ee9000057","treeId":"44009783b609d88ee900000f","seq":136363,"position":2,"parentId":"44014ed3b609d88ee9000055","content":"Lack confidence in systems and the lack of knowledge of our business needs by Corporate banking \n"},{"_id":"4401510fb609d88ee9000058","treeId":"44009783b609d88ee900000f","seq":136376,"position":1.75,"parentId":"44013c6fb609d88ee900004d","content":"**Uncertainty**\n\n`1`"},{"_id":"44015163b609d88ee9000059","treeId":"44009783b609d88ee900000f","seq":136366,"position":1,"parentId":"4401510fb609d88ee9000058","content":"While our historical experience has been good, there is still perceived uncertainty as to whether or not UB will really be interested in the SME sector in the future\n"},{"_id":"44015259b609d88ee900005a","treeId":"44009783b609d88ee900000f","seq":136377,"position":1.875,"parentId":"44013c6fb609d88ee900004d","content":"**Reduced opening hours**\n\n`1`"},{"_id":"440152adb609d88ee900005b","treeId":"44009783b609d88ee900000f","seq":136368,"position":1,"parentId":"44015259b609d88ee900005a","content":"Our local branch's opening hours have been greatly reduced which is very inconvenient \n"},{"_id":"44015428b609d88ee900005d","treeId":"44009783b609d88ee900000f","seq":136378,"position":1.9375,"parentId":"44013c6fb609d88ee900004d","content":"**Poor scehuling**\n\n`1`"},{"_id":"44015507b609d88ee900005e","treeId":"44009783b609d88ee900000f","seq":136372,"position":1,"parentId":"44015428b609d88ee900005d","content":"Automatic sweeps are not booked on time specially after bank holidays. \n"},{"_id":"44013cccb609d88ee900004e","treeId":"44009783b609d88ee900000f","seq":136437,"position":3,"parentId":null,"content":"**Passives**\n\n`6`"},{"_id":"4401580ab609d88ee900005f","treeId":"44009783b609d88ee900000f","seq":136433,"position":1,"parentId":"44013cccb609d88ee900004e","content":"**Poor followup**\n\n`1`"},{"_id":"44016b03b609d88ee900006f","treeId":"44009783b609d88ee900000f","seq":136417,"position":1,"parentId":"4401580ab609d88ee900005f","content":"I am very impressed with some of the Corporate team and handling and also the focus on entrepreneurship , SME. Particular mention of focus on Women Doing Business Network and SME awards etc. I am not satisfied with queries/followups or issues - they take way too long to resolve. No follow up from UB - it's always up to client to trace / follow up / request checking .\n"},{"_id":"44016d73b609d88ee9000070","treeId":"44009783b609d88ee900000f","seq":136422,"position":2,"parentId":"44013cccb609d88ee900004e","content":"**Focus on entrepreneurship**"},{"_id":"44016fe6b609d88ee9000071","treeId":"44009783b609d88ee900000f","seq":136434,"position":3,"parentId":"44013cccb609d88ee900004e","content":"**Excellent Terms**\n\n`1`"},{"_id":"440171bcb609d88ee9000073","treeId":"44009783b609d88ee900000f","seq":136425,"position":1,"parentId":"44016fe6b609d88ee9000071","content":"Excellent financial terms and the staff are fine albeit the work required on our part at times was a wee bit onerous.\n"},{"_id":"4401707bb609d88ee9000072","treeId":"44009783b609d88ee900000f","seq":136424,"position":4,"parentId":"44013cccb609d88ee900004e","content":"**Required work**"},{"_id":"4401728db609d88ee9000074","treeId":"44009783b609d88ee900000f","seq":136435,"position":5,"parentId":"44013cccb609d88ee900004e","content":"**Good staff**\n\n`3`"},{"_id":"44017327b609d88ee9000075","treeId":"44009783b609d88ee900000f","seq":136427,"position":1,"parentId":"4401728db609d88ee9000074","content":"The experience of the team in UB CIB has always been positive and the staff right up to senior level very responsive.\n"},{"_id":"44017653b609d88ee9000078","treeId":"44009783b609d88ee900000f","seq":136431,"position":2,"parentId":"4401728db609d88ee9000074","content":"I find them professional, competitive and generally easy to work with.. \n"},{"_id":"4401768cb609d88ee9000079","treeId":"44009783b609d88ee900000f","seq":136432,"position":3,"parentId":"4401728db609d88ee9000074","content":"The people we deal with are exceptionally good\n"},{"_id":"440174ebb609d88ee9000076","treeId":"44009783b609d88ee900000f","seq":136436,"position":6,"parentId":"44013cccb609d88ee900004e","content":"**Better than competitors**\n\n`1`"},{"_id":"4401753fb609d88ee9000077","treeId":"44009783b609d88ee900000f","seq":136429,"position":1,"parentId":"440174ebb609d88ee9000076","content":"Ulster Bank CIB are as good as (and in many cases much better) than the competitors.\n"},{"_id":"44013c1eb609d88ee900004c","treeId":"44009783b609d88ee900000f","seq":141548,"position":4,"parentId":null,"content":"**Promoters**\n\n`10`"},{"_id":"44016765b609d88ee900006a","treeId":"44009783b609d88ee900000f","seq":136438,"position":0.125,"parentId":"44013c1eb609d88ee900004c","content":"**Efficient/responsive**\n\n`2`"},{"_id":"44016831b609d88ee900006b","treeId":"44009783b609d88ee900000f","seq":136412,"position":1,"parentId":"44016765b609d88ee900006a","content":"Highly responsive account management. Focussed on resolving issues quickly.\n"},{"_id":"44016890b609d88ee900006c","treeId":"44009783b609d88ee900000f","seq":136413,"position":2,"parentId":"44016765b609d88ee900006a","content":"Efficient, approachable and great customer service\n"},{"_id":"4401657bb609d88ee9000067","treeId":"44009783b609d88ee900000f","seq":136439,"position":0.25,"parentId":"44013c1eb609d88ee900004c","content":"**Supportive**\n\n`4`"},{"_id":"44016641b609d88ee9000068","treeId":"44009783b609d88ee900000f","seq":136408,"position":1,"parentId":"4401657bb609d88ee9000067","content":"The bank has been helpful and courteous at all stages and supportive of our business.\n"},{"_id":"44016699b609d88ee9000069","treeId":"44009783b609d88ee900000f","seq":136409,"position":2,"parentId":"4401657bb609d88ee9000067","content":"Ulster Bank have been very supportive of all of the businesses I have worked for past and present. \n"},{"_id":"44016951b609d88ee900006d","treeId":"44009783b609d88ee900000f","seq":136414,"position":3,"parentId":"4401657bb609d88ee9000067","content":"Good experience ourselves\n"},{"_id":"440169e2b609d88ee900006e","treeId":"44009783b609d88ee900000f","seq":136415,"position":4,"parentId":"4401657bb609d88ee9000067","content":"My point of contact (Claire McGrattan) is very good - it makes such a difference.\n"},{"_id":"44016100b609d88ee9000064","treeId":"44009783b609d88ee900000f","seq":136440,"position":0.5,"parentId":"44013c1eb609d88ee900004c","content":"**Best service available**\n\n`1`"},{"_id":"440161d2b609d88ee9000066","treeId":"44009783b609d88ee900000f","seq":136400,"position":1,"parentId":"44016100b609d88ee9000064","content":"We believe the service we recieve is the best currently available in Ireland\n"},{"_id":"4401595cb609d88ee9000060","treeId":"44009783b609d88ee900000f","seq":136441,"position":1,"parentId":"44013c1eb609d88ee900004c","content":"**Understand business**\n\n`3`"},{"_id":"44015a28b609d88ee9000061","treeId":"44009783b609d88ee900000f","seq":136388,"position":1,"parentId":"4401595cb609d88ee9000060","content":"Cooperation, insight & professionalism\n"},{"_id":"44015ab1b609d88ee9000062","treeId":"44009783b609d88ee900000f","seq":136389,"position":2,"parentId":"4401595cb609d88ee9000060","content":"we have an excellent working relationship with the UB corporate team, who fully understand the industry sector that we operate within. No hesitation in recommending the UB Corporate division\n"},{"_id":"44015b23b609d88ee9000063","treeId":"44009783b609d88ee900000f","seq":136390,"position":3,"parentId":"4401595cb609d88ee9000060","content":"Interest in the business and the people in the business\n"}],"tree":{"_id":"44009783b609d88ee900000f","name":"NPS","publicUrl":"nps"}}