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  • Past Tech Problems

    9

  • Not Online

    2

  • Tech Problems overblown

    1

  • No pooling of accounts in $

    1

  • Staff handled it well

    2

  • Several technology related issues has eroded confidence, Lack of communication around the technology related incidences is a problem. Lack of understanding of the real business related issues for us very worring .

  • Historic IT system issues are still seen as a risk from our perspective

  • We have had some issues in the past with technical problems

  • On line system is overall very good , however we still remember the IT Problems in the past and we are wary of more problems

  • In general the UB IT platform has proven to be more unreliable than others in the CIB banking space.

  • UB had issues - they are trying to improve - I acknowledge and respect that.

  • Recent technology ‘gliches’ and SEPA planning.

  • we no longer the business online system but I recall it being relatively user friendly

  • we are not on line as we are not transactional very active.

  • problems in their systems. More perception than reality

  • We have concerns that Ulster Bank unlike RBS cannot support account pooling in RoI other than for Euro. This is a big negative for us with respect to USD accounts in particular

  • While the service provided by staff during the technology failure was excellent, there was a significant technology failure

  • There has been some issues with UB technology in the last couple of years which causes concern. My point of contact worked hard to keep us at ease.

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