8 steps to greeting and seating
Ever wanted to be a professional greeter, here is 8 steps how. Showing you step by step from the host stand to the second the guests walk out the door.
When seating and greating a guest be sure to smile use the 5-10 rule, 10 feet away make eye contact, 5feet away say hello and welcome. Make sure hair is neat and uniform ins clean and ironed. When welcoming guest, smile introduce the restaurant.
Ask weather they have a reservation and confirm the guest last name and number of guest.
If the guest does not have a reservation ask may I have a last name for the tabe, then follow with asking how many will the reservation be for.
SHOWING CUSTOMERS TO THE TABLE
Keep a comfortable pace not being too far head
Engage with the guest, ask how their day is or what are their plans for the evening,
ENGAGE THE GUEST – MAKE CONVERSATION
Once arrive to the table, pull out the chair for any women in the goup.
As the guest sit down present the menus to the women first then the men. Present the wine list and leave it centered on the table.
state the server
enjoy your meal
show appreciation and offer a warm farewell
keep eye contact
introduce the restaurant
ask for last name and how many in party
lead the guest not too far ahead
ladies first rule
whos the server
thank them for coming in
have a wonderful night
quora : They aren’t customers, they’re guests. Treat them as you would guests in your home. Smile. Be friendly. Anticipate their needs.
Walk your guests to their table in a manner that suits them
set up my hotel : proper manuscript for host and greeters