• Introduction

  • FAQ

  • Websites

  • Contact

  • About

  • How to use

  • Questions that aren’t answered here

  • Unity5

  • Overview of Vision5

  • This website is a publicly visible website that uses the excellent Gingkopp tool to create cards, navigation and search.

  • It’s purpose is to provide the answers to as many questions that a customer support agent might be asked by customers during a live chat or by email, in a format that is quick to navigate and search.

  • Obviously not every question will be answered here, but over time, we hope to cover almost every question that people are asked, and through feedback from the chat agents themselves, we’ll be able to add more answers.

  • Firstly, if you wish to see more columns on the page, we suggest that you reduce the zoom on the page so at least 4 columns appear (press CTRL + ‘-‘). We will change the CSS on the page in time.

  • All of the questions are grouped under the FAQ, organized by topic. You can navigate the trees by using the UP/DOWN/LEFT/RIGHT keys.

  • Also, at the top of the page there is a search bar, that works on words only. If a customer asks a question that you don’t know the answer to, searching on a key word should give you the answer quickly if it’s there.

  • To save time, the responses are written so that they can be copied and pasted for customers.

  • If there questions where a customer would like to contact someone on our team, then check out the ‘Contact’ section for the most appropriate contact response.

  • The first thing you should do if you can’t find the answer to a question is refresh your page. There will be times when we’ll add more answers, and the page does not refresh automatically. It does work in realtime, so when we edit a card on our side, it’s immediately viewable from the public site too - once the page is refreshed.

  • If there are still questions that aren’t answered here, then we would appreciate you letting us know via email or via the interface panel.

  • What is Unity5?

  • Who is the CEO of Unity5?

  • Where is the Vision5 / Unity5 HQ?

  • Unity5 is the organization that runs and manages Vision5.

  • The creator, founder and CEO of Vision5 is Marcus Clyne.

  • Vision5 is managed by the Unity5 organization, that will have three main bases in Montreal, New York and Toronto (collectively known as Triple5), with the primary HQ in Montreal, Canada.

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We will change the CSS on the page in time."},{"_id":"713788df3a482cfd480006b8","treeId":"7137b1a57c6d5f12b6000142","seq":13726119,"position":1,"parentId":"71379df73a482cfd480006b3","content":"All of the questions are grouped under the FAQ, organized by topic. You can navigate the trees by using the UP/DOWN/LEFT/RIGHT keys."},{"_id":"71377eb13a482cfd480006bb","treeId":"7137b1a57c6d5f12b6000142","seq":13726121,"position":2,"parentId":"71379df73a482cfd480006b3","content":"Also, at the top of the page there is a search bar, that works on words only. If a customer asks a question that you don't know the answer to, searching on a key word should give you the answer quickly if it's there."},{"_id":"71377a6e3a482cfd480006bc","treeId":"7137b1a57c6d5f12b6000142","seq":13726122,"position":3,"parentId":"71379df73a482cfd480006b3","content":"To save time, the responses are written so that they can be copied and pasted for customers."},{"_id":"713773283a482cfd480006c0","treeId":"7137b1a57c6d5f12b6000142","seq":13726129,"position":3.5,"parentId":"71379df73a482cfd480006b3","content":"If there questions where a customer would like to contact someone on our team, then check out the 'Contact' section for the most appropriate contact response."},{"_id":"71379d7b3a482cfd480006b4","treeId":"7137b1a57c6d5f12b6000142","seq":13726144,"position":2.125,"parentId":"7137a5d63a482cfd480006af","content":"## Questions that aren't answered here"},{"_id":"713777253a482cfd480006bf","treeId":"7137b1a57c6d5f12b6000142","seq":13726127,"position":0.5,"parentId":"71379d7b3a482cfd480006b4","content":"The first thing you should do if you can't find the answer to a question is refresh your page. There will be times when we'll add more answers, and the page does not refresh automatically. It does work in realtime, so when we edit a card on our side, it's immediately viewable from the public site too - once the page is refreshed."},{"_id":"7137781f3a482cfd480006be","treeId":"7137b1a57c6d5f12b6000142","seq":13726130,"position":1,"parentId":"71379d7b3a482cfd480006b4","content":"If there are still questions that aren't answered here, then we would appreciate you letting us know via email or via the interface panel."},{"_id":"7137a3893a482cfd480006b0","treeId":"7137b1a57c6d5f12b6000142","seq":13726027,"position":2,"parentId":null,"content":"# FAQ"},{"_id":"713770943a482cfd480006c1","treeId":"7137b1a57c6d5f12b6000142","seq":13726158,"position":1,"parentId":"7137a3893a482cfd480006b0","content":"## Unity5"},{"_id":"71375ad43a482cfd480006c9","treeId":"7137b1a57c6d5f12b6000142","seq":13726170,"position":0.25,"parentId":"713770943a482cfd480006c1","content":"## What is Unity5?"},{"_id":"71375aa83a482cfd480006ca","treeId":"7137b1a57c6d5f12b6000142","seq":13726166,"position":1,"parentId":"71375ad43a482cfd480006c9","content":"Unity5 is the organization that runs and manages Vision5."},{"_id":"71375dd63a482cfd480006c7","treeId":"7137b1a57c6d5f12b6000142","seq":13726159,"position":0.5,"parentId":"713770943a482cfd480006c1","content":"## Who is the CEO of Unity5?"},{"_id":"71375d743a482cfd480006c8","treeId":"7137b1a57c6d5f12b6000142","seq":13726163,"position":1,"parentId":"71375dd63a482cfd480006c7","content":"The creator, founder and CEO of Vision5 is Marcus Clyne."},{"_id":"7137706d3a482cfd480006c2","treeId":"7137b1a57c6d5f12b6000142","seq":13726168,"position":1,"parentId":"713770943a482cfd480006c1","content":"## Where is the Vision5 / Unity5 HQ?"},{"_id":"71376f9f3a482cfd480006c3","treeId":"7137b1a57c6d5f12b6000142","seq":13726169,"position":1,"parentId":"7137706d3a482cfd480006c2","content":"Vision5 is managed by the Unity5 organization, that will have three main bases in Montreal, New York and Toronto (collectively known as Triple5), with the primary HQ in Montreal, Canada."},{"_id":"71376d943a482cfd480006c4","treeId":"7137b1a57c6d5f12b6000142","seq":13726148,"position":2.5,"parentId":null,"content":"# Websites"},{"_id":"713762a13a482cfd480006c6","treeId":"7137b1a57c6d5f12b6000142","seq":13726152,"position":0.5,"parentId":"71376d943a482cfd480006c4","content":"## Overview of Vision5"},{"_id":"71376cbd3a482cfd480006c5","treeId":"7137b1a57c6d5f12b6000142","seq":13726154,"position":1,"parentId":"713762a13a482cfd480006c6","content":"### [world.5.vision](https://world.5.vision)"},{"_id":"7137a3333a482cfd480006b1","treeId":"7137b1a57c6d5f12b6000142","seq":13726033,"position":3,"parentId":null,"content":"# Contact"}],"tree":{"_id":"7137b1a57c6d5f12b6000142","name":"Vision5 customer service","publicUrl":"vision5-customer-service"}}